Introduction
Elite Customer Solutions is a leading provider of integrated customer management solutions supporting the BP and Castrol brands. Our service is our business. Elite offers a broad spectrum of services including:
- Outbound Telesales and New Customer Acquisition.
- Marketing Communications and Campaigns.
- Call Centre Operations.
- Customer Services.
- Logistics and Distribution Operations.
- Billing.
- General Ledger Management.
- Accounts Payable.
- Accounts Receivable.
- Credit Management and Specialist Services.
- Asset Management.
- Financial Reporting.
- Excise and Indirect Tax Specialist Services.
- International Accounting Services.
- Performance Analysis and Assurance Reporting.
- People and Culture.
Clients
Launched in July 1999, Elite was established as a wholly owned subsidiary company of BP. Since then, our client base including BP Australia and BP New Zealand has expanded to include the internationally recognised brand of Castrol Australia and New Zealand.
Size
As part of the BP group of companies, Elite sits within a global organisation with operations in over 100 countries across Europe, North and South America, Australasia and Africa.
Elite’s workforce has also grown considerably since 1999, and now employs nearly 400 staff.
Goals
Goals that are centred on process efficiency improvements and sales revenue targets have secured strong customer satisfaction and loyalty, and have positioned Elite as the true leader in customer service and care in the highly competitive customer and shared services landscape.
A Message from our General Manager
Elite is a unique and special place to work. We are often told you can feel the difference from the moment you walk through the front door. It is a place where individuals are valued and supported, a place where you do not have to leave your personal values on the door step when you come to work.
Elite offers all the advantages of working for a small company with a very non-corporate feel. But as part of the BP Group, it offers the opportunity to be part of the inner workings of a large multi-national company.
Our staff are committed and take pride in the quality of the service they offer, always looking for opportunities to improve what we do for our customers and partners alike. We have a reputation for excellence, performance and reliability; a reputation for which every one is justly proud. We have many come to ask us how we do it, and I am delighted to tell them it is really all about our people. Maybe you could be one of them?
Brooke Miller
General Manager
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